Returns
Policy
Returns
is a scheme provided by us directly under this policy in terms of which the
option of exchange, replacement and/ or refund is offered by the respective
sellers or our channel partners to you. All products listed under a particular
category may not have the same return policy. For all products, the policy on
the product page shall prevail over the general return policy. Do refer the
respective item’s applicable return policy on the product page for any
exceptions to the table below.
The
return policy is divided into two parts; Do read all sections carefully to
understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return
Window and Actions possible
All Products |
|
Products are not eligible
for returns
No Returns categories |
Products not in warranty or exceeds
the time for replacement (10 days) are not returned and all we ask for is the
product returned back to us must have intact original Packaging, seal, and
the accessories. The following table contains a list
of products that are not eligible for returns as per the company Returns
Policy. |
Equipments |
Dental Chairs, Dental Compressors,
UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers,
OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and
Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and
light cure units, Amalgamator. |
Products directly used on Patients. |
Tooth creme or mousse,
MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or
other myofunctional appliances. |
Part 2 – Returns Pick-Up
and Processing
In
case of returns where you would like item(s) to be picked up from a different
address, the address can only be changed if pick-up service is available at the
new address.
Your product will be
checked for the following conditions after received to us:
Category |
Conditions |
Complete Product |
All in-the-box accessories &
freebies and combos (if any) should be present. |
Unused Product |
The product should be unused,
unwashed, unsoiled, without any stains and with non-tampered quality check
seals/ warranty seals (wherever applicable). Before returning any product. |
Undamaged Product |
The product should be undamaged and
without any scratches, dents, tears or holes. |
Undamaged Packaging |
Product’s original packaging/ box
should be undamaged. For any products for which a refund is to be given, the
refund will be processed once the returned product has been received by the
customer to us. |
For
any products for which a refund is to be given, the refund will be processed
once the returned product has been received by the customer to us.
In
certain cases where the manufacturer is unable to process a replacement for any
reason whatsoever, a refunds will be given in the same manner the payment was
received. If the order was prepaid, refund will be done in the bank account and
if the order was cash on delivery, refund will be in the ohodent.com (coupon
form).
Part
3 – Products or materials are returned only if:
- Tampered/broken
defective packaging
- Faulty
product
- In the
rarest of rare cases, ordered something and received something else.
- Replacement
will be processed with a maximum of 5 working days upon receiving the
products from your end (provided the products are in acceptable
condition).
Still unsatisfied, mail us at support@ohodent.com
Refund has been initiated
but I’ve not received. What to do?
Generally, all the issued
refunds takes 5-7 working days to reflect in customer’s bank account. If you
don’t receive the amount back in the mentioned period of time, contact us by
“Raise Ticket” or drop us an email at support@ohodent.com.
Our team will assist you in such an instance
Refunds are initiated
as follows:-
If the order
was prepaid, and cash on delivery (COD) refund will be done in the bank
account
We initiate refunds
through Razorpay Payment Gateway (refunds for
payment received through debit/credit cards.
Is my payment secure with
ohodent.com?
Your online transaction on
ohodent.com is secure with the highest levels of transaction security currently
available on the Internet. ohodent.com uses encryption technology to protect
your card information while securely transmitting it to the respective banks
for payment processing.
We and our online payments
partners monitor transactions continuously for suspicious activity and flag
potentially fraudulent transactions for manual verification by our team.
In the rarest of rare
cases, when our team is unable to rule out the possibility of fraud
categorically, the transaction is kept on hold, and the customer is requested
to provide identity documents. The ID documents help us ensure that the
purchases were indeed made by a genuine card holder. We apologize for any
inconvenience that may be caused to customers and request them to bear with us
in the larger interest of ensuring a safe and secure environment for online
transactions.
All credit card and debit
card payments on ohodent.com are processed through secure and trusted payment
gateways managed by leading banks. Banks now use the 3D Secure password service
for online transactions, providing an additional layer of security through
identity verification.
We receive your payment
either from Razorpay Payment Gateway (if you pay using debit/credit
card/ net banking). Both are completely reliable and transparent payment
gateway. So don’t worry doc, we got your back!
You’re Covered |
Secure Technology |
Dispute Resolution |
24/7 Monitoring |
When transactions need only a
login and password, you don’t expose bank details or card number. It’s an added layer of
protection for your financial information. |
Our encryption helps keep your
online transactions heavily guarded from start to finish. |
If there’s a problem with a
transaction, we’ll put a hold on the funds until the issue is resolved. We
investigate and stay involved at every step of the way. |
We monitor transactions 24/7.
So rest easy-even when you let your guard down, we won’t. |
Still unsatisfied, mail us at support@ohodent.com
In case of any returned
product-
Refund will be
processed within 5-7 working days in the same manner as mentioned above.
Still unsatisfied, mail us at support@ohodent.com
How to redeem ohodent.com coupon refund amount?
It is very simple!
If you have a coupon with
you ,
simply apply it during your checkout to avail the discount
Ohodent.com COUPONS-
Are given
occasionally to customers when any sale or event is going on the website
Coupon for refund – Ohodent.com provides cash on delivery
refunds or refunds for the product received in replacement in customer’s wallet
in the form of coupon. Customer will be notified within 48 business hours with
the credit amount once a coupon refund is initiated. Every coupon has a
validity of 3 months in general but it can be increased on request
Note- Coupon amount is
non refundable incase if customer returns the complete order in which coupon
was applied.
Still unsatisfied, mail us at support@ohodent.com