Returns Policy

Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers or our channel partners to you. All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

All Products

  • 10 days
  • Replacement only
  • In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team.
  • If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
  • Note- If the rectification comes frequently then rectification cost will be applicable as per T&C.

Products are not eligible for returns

No Returns categories

Products not in warranty or exceeds the time for replacement (10 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories.

The following table contains a list of products that are not eligible for returns as per the company Returns Policy.


Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.

Products directly used on Patients.

Tooth creme or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or other myofunctional appliances.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Your product will be checked for the following conditions after received to us:



Complete Product

All in-the-box accessories & freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

In certain cases where the manufacturer is unable to process a replacement for any reason whatsoever, a refunds will be given in the same manner the payment was received. If the order was prepaid, refund will be done in the bank account and if the order was cash on delivery, refund will be in the (coupon form).


    Part 3 – Products or materials are returned only if:

  • Tampered/broken defective packaging
  • Faulty product
  • In the rarest of rare cases, ordered something and received something else.
  • Replacement will be processed with a maximum of 5 working days upon receiving the products from your end (provided the products are in acceptable condition).

Still unsatisfied, mail us at


Refund has been initiated but I’ve not received. What to do?

Generally, all the issued refunds takes 5-7 working days to reflect in customer’s bank account. If you don’t receive the amount back in the mentioned period of time, contact us by “Raise Ticket” or drop us an email at Our team will assist you in such an instance


Refunds are initiated as follows:-

If the order was prepaid, and cash on delivery (COD) refund will be done in the bank account

We initiate refunds through Razorpay Payment Gateway (refunds for payment received through debit/credit cards.  


Is my payment secure with

Your online transaction on is secure with the highest levels of transaction security currently available on the Internet. uses encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

All credit card and debit card payments on are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

We receive your payment either from Razorpay Payment Gateway (if you pay using debit/credit card/ net banking). Both are completely reliable and transparent payment gateway. So don’t worry doc, we got your back!




You’re Covered

Secure Technology

Dispute Resolution

24/7 Monitoring

When transactions need only a login and password, you don’t expose bank details or card number.

It’s an added layer of protection for your financial information.

Our encryption helps keep your online transactions heavily guarded from start to finish.

If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved at every step of the way.

We monitor transactions 24/7. So rest easy-even when you let your guard down, we won’t.


Still unsatisfied, mail us at


In case of any returned product-

Refund will be processed within 5-7 working days in the same manner as mentioned above.

Still unsatisfied, mail us at


How to redeem coupon refund amount?

It is very simple!

If you have a coupon with you , simply apply it during your checkout to avail the discount COUPONS-

 Are given occasionally to customers when any sale or event is going on the website


Coupon for refund – provides cash on delivery refunds or refunds for the product received in replacement in customer’s wallet in the form of coupon. Customer will be notified within 48 business hours with the credit amount once a coupon refund is initiated. Every coupon has a validity of 3 months in general but it can be increased on request


Note- Coupon amount is non refundable incase if customer returns the complete order in which coupon was applied.


 Still unsatisfied, mail us at

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